FAQ

If you have a question, chances are good that other people had the same one! Take a look at these answers we've put together for you.

Custom Shop Options:

KLOS Nylon Build

Side Sound Port

User manuals:

View consolidated user manual

Carbon Fiber

Carbon fiber is used to build airplanes, car parts, hockey sticks, tennis rackets, high-end bicycles, golf clubs, and many more parts that undergo much more stress than a guitar ever experiences. Carbon fiber is a combination of the most durable weave fabric and the strongest epoxy glue. Together, the two combine to create an incredibly hard, solid, strong and light material. Watch our video where a car runs over our carbon fiber ukulele if you want to see how strong our instruments are!

Sound is very subjective. We don't claim that carbon fiber sounds better or worse than wood, it just sounds different. Our customers have told us consistently that their KLOS  travel guitar is much louder than they would have expected given its small size. Because carbon fiber is so strong, it requires less internal bracing, which allows it to resonate more freely.  We recommend reading our customers' reviews on Google or Facebook, or on our guitar product pages, as well as watching some of our demos in our Videos section. Smaller guitars should not be compared to normal size (ie full size) guitars because the smaller cubic volume of the body itself has limitations, independent of material composition.   

On our Hybrid Series models, the body and soundboard are made from carbon fiber, and the neck and bridge are made from mahogany and walnut.

Our Full Carbon Series models are made completely from composite materials such as carbon fiber and richlite.

Our hybrid models are made with a mahogany neck and bridge, with a carbon fiber body. What sets our wooden necks apart are the two carbon fiber stiffening rods that run alongside the truss rod. These help the neck be more resistant to warping and bending than an average wooden guitar.


Our full carbon series takes wood out of the equation, with a carbon fiber composite neck, fretboard, and bridge on our carbon fiber body. This full carbon build is extremely damage resistant, nearly weather-proof, and won't ever bend, warp, or crack on you. They also have a better sound to them as well. This is due to the guitar being one uniform material, which allows for everything to vibrate at the same frequency. The composite bridge especially helps to bring a fuller, richer, and warmer tone.


Which one is better for you may vary, however. Both are durable, but the full carbon series is much better if you plan on taking your KLOS in a hot or cold car for long periods of time, or on long outdoor trips. They are also best if you are looking for the best sound quality out of your KLOS! However, some players just like the feel of a wooden neck, or need a more affordable option, in which our hybrid series can still provide you the durability and longevity that KLOS is known for!

First and foremost, the wooden neck feels familiar in your hand. It also helps reduce the production cost, allowing us to be half the price of other carbon fiber guitars. The wooden neck is still incredibly durable because of the wood we use and the carbon stiffening rods we add to resist warping and twisting.

Our Hybrid Series guitars feature carbon fiber stiffening rods in their necks. Most guitar necks have a truss rod which allows the player to adjust the relief of the neck. In various environments, dry vs humid, hot vs cold, wooden necks expand or contract differently and the curve of the neck can change slightly. When you adjust the relief with the truss rod, you can offset some of these changes. Carbon fiber stiffening rods provide a constant and unchanging element that runs the length of the neck. This can minimize the effect of temperature and humidity changes. So once you have the truss rod set correctly, environmental changes will not affect the neck as much.

Please note that all wooden necks, including ours, are inherently susceptible to warping and twisting over time if exposed to temperature or humidity extremes.

No, the carbon rods weigh less than the wood they replace, so they make the neck slightly lighter.

We do offer the ability to upgrade hybrid necks to full carbon in most cases! If this is something you are interested in, just be sure to send over a photo of your full guitar so that the neck is fully in view to info@klosguitars.com. This is to make sure it isn't one of our models from a period where our scale length changed. Once we confirm your guitar is eligible for the upgrade, we can provide you with the next step!

Shipping

We are partnered with physical retailers in these locations.

We're expanding our dealer network every day, so please let us know if you have a favorite music shop that you'd like to see carry KLOS guitars and ukuleles!

Yes! We currently ship to all countries.

Shipping varies on location, and may be more or less than any general estimate we can make here. We recommend adding a guitar to cart and putting in your information so that our website can tell you exactly how much shipping costs.

When shipping companies like UPS and FedEx estimate customs costs, they usually estimate high to protect themselves from variations in customs fees and taxes. When their estimate is higher than the actual cost, they seldom reimburse you for the balance.

To increase transparency and make sure you don't pay the shipping carrier more than you need to, we don't collect these taxes and fees up-front or include them in the shipping price you see at checkout.

Don't panic! Your bolts, saddle, and screwdriver set should all have come with your guitar. Be sure to take a look at the vertical pocket on the front of the gig bag. This pocket will be on the same side as our logo on the neck portion of the bag. Inside, there will be a ziploc bag with all the items you need to assemble your KLOS Guitar!

Purchasing

We do sell factory second guitars at a reduced price. Please reach out to us at info@klosguitars.com if you're interested in this option. 

A factory second guitar is merely cosmetically flawed. It is just as durable and beautiful sounding as a brand new guitar, however, throughout the manufacturing process, it has an imperfection that does not allow us to sell it as a perfect guitar. These imperfections are minor, ranging from a small scratch, a wave in the carbon fiber weave, a slight ding in the soundboard or neck, etc. Most people can’t even tell that there is an imperfection, but because we pay such careful attention to each detail, we are aware of them.

ZIP is a third-party financing solution. Here is how it works. This option can be selected on the Payment Information page of the checkout process.

You can also check out SHOP Pay. Here is more info about them.

We have specs up for all our instruments on the product pages. Just scroll down past the "Add to Cart" button, and click on the tab that says Product Specs.

Returns

Please read our return policy.

Damage will be assessed on an individual level. Depending on the situation, a replacement guitar may be supplied to the customer.

Guitar Features & Maintenance

We use standard Nickel Silver fret wire on our guitars. Because of how difficult stainless frets are to work with, we don't offer them at this time. It would add a lot of labor time to the build process and increase the final cost to the consumer.

The side sound port is a second sound port (1.75" diameter) in the upper bout on the side of the guitar. It helps get the sound from the strings more directly to your ear. It doesn't replace the main soundhole. 

Check out our info page about the side sound port here

It is very easy to attach and detach, check out this tutorial video.

You only have to detune the strings and remove four screws. Since our guitars are so small, it's pretty easy to take it with you without detaching the neck.

Our guitars are assembled by hand in Provo, Utah by our team of luthiers.

We've made a video about how and how often to maintain your KLOS guitar. 

We do not recommend going any thicker than .013 gauge strings.

We ship every Hybrid series with D'Addario Custom Light .011-.052 gauge strings. Our full carbons and deluxe instruments use a similar gauge in D'Addario's EXP range of strings

3/32" Ebass, 2/32" Etreble at the 12th fret

There is a battery pack above the low E string (same side as the volume and tone knobs). The best way to change the battery is to loosen the strings, reach in the soundhole, take out the Velcro battery pack, and replace the 9V battery. The battery has an estimated lifetime of 100 hours before it should need to be replaced. 

Our acoustic-electric and deluxe models are similar, but there are some key differences that make our deluxe a higher-end product:


Our deluxe has a complete hardware overhaul, including upgraded strings, nut, saddle, bridge pins, and machine heads! The deluxe model will have Cleartone Phosphor Bronze acoustic strings set up on the guitar. There is also a Graph Tech TUSQ nut and saddle installed, with upgraded bridge pins. Finally, instead of our standard KLOS tuners, the deluxe model will have GraphTech Ratio machine heads. All these combine to make a greatly improved model over our already awesome standard instruments!

Other instruments

We evaluate our customers' interest by keeping track of inquiries about specific models. We have a master list of our interest forms that you can flip through here

We can make any guitar we sell as a nylon string. It requires a different build process, so it adds two weeks to the build time.

You can read more about the Nylon build here

Right now we only make the dreadnought version seen throughout the site. We plan on eventually making a cutaway version, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber classical guitar, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber mandolin, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber soprano ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber baritone ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber concert ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber cello, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber upright bass, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber violin, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber 12 string guitar, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber banjo, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber 5-string bass, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber 6-string bass, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

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