FAQ

If you have a question, chances are good that other people had the same one! Take a look at these answers we've put together for you.

Carbon Fiber

Carbon fiber is used to build airplanes, car parts, hockey sticks, tennis rackets, high-end bicycles, golf clubs, and many more parts that undergo much more stress than a guitar ever experiences. Carbon fiber is a combination of the most durable weave fabric and the strongest epoxy glue. Together, the two combine to create an incredibly hard, solid, strong and light material. Watch our video where a car runs over our carbon fiber ukulele if you want to see how strong our instruments are!

Sound is very subjective. We don't claim that carbon fiber sounds better or worse than wood, it just sounds different. Our customers have told us consistently that their KLOS  travel guitar is much louder than they would have expected given its small size. Because carbon fiber is so strong, it requires less internal bracing, which allows it to resonate more freely.  We recommend reading our customers' reviews on Google or Facebook, or on our guitar product pages, as well as watching some of our demos in our Videos section. Smaller guitars should not be compared to normal size (ie full size) guitars because the smaller cubic volume of the body itself has limitations, independent of material composition.   

On our Hybrid Series models, the body and soundboard are made from carbon fiber, and the neck and bridge are made from mahogany and walnut.

Our Full Carbon Series models are made completely from composite materials such as carbon fiber and richlite.

First and foremost, the wooden neck feels familiar in your hand. It also helps reduce the production cost, allowing us to be half the price of other carbon fiber guitars. The wooden neck is still incredibly durable because of the wood we use and the carbon stiffening rods we add to resist warping and twisting.

The carbon fiber necks are really just more durable. You never have to worry about the neck breaking in half due to an airline placing something on top of it or even the temperature or humidity causing it to warp. It is also lighter so it makes it easier to take with you anywhere you go.

Our Hybrid Series guitars feature carbon fiber stiffening rods in their necks. Most guitar necks have a truss rod which allows the player to adjust the relief of the neck. In various environments, dry vs humid, hot vs cold, wooden necks expand or contract differently and the curve of the neck can change slightly. When you adjust the relief with the truss rod, you can offset some of these changes. Carbon fiber stiffening rods provide a constant and unchanging element that runs the length of the neck. This can minimize the effect of temperature and humidity changes. So once you have the truss rod set correctly, environmental changes will not affect the neck as much.

Please note that all wooden necks, including ours, are inherently susceptible to warping and twisting over time if exposed to temperature or humidity extremes.

No, the carbon rods weigh less than the wood they replace, so they make the neck slightly lighter.

Shipping

We are partnered with physical retailers in these locations

Yes! We currently ship to all countries.

Standard International shipping costs between $95 and $109 but depends on the specific country. We recommend adding a guitar to cart and putting in your information so that our website can tell you exactly how much shipping costs.

When companies estimate customs costs, they usually estimate high to protect themselves from variations in customs fees and taxes. When their estimate is higher than the actual cost, they seldom reimburse you for the balance. To increase transparency and make sure you don't pay more than you need to, we don't collect these taxes and fees up-front.

Purchasing

We do sell factory second guitars at a reduced price. Please reach out to us at info@klosguitars.com if you're interested in this option. 

A factory second guitar is merely cosmetically flawed. It is just as durable and beautiful sounding as a brand new guitar, however, throughout the manufacturing process, it has an imperfection that does not allow us to sell it as a perfect guitar. These imperfections are minor, ranging from a small scratch, a wave in the carbon fiber weave, a slight ding in the soundboard or neck, etc. Most people can’t even tell that there is an imperfection, but because we pay such careful attention to each detail, we are aware of them.

QuadPay is a third-party financing solution. Here is how it works. This option can be selected on the Payment Information page of the checkout process.

Returns

Please read our return policy.

Damage will be assessed on an individual level. Depending on the situation, a replacement guitar may be supplied to the customer.

Guitar Features & Maintenance

We use standard Nickel Silver fret wire on our guitars. Because of how difficult stainless frets are to work with, we don't offer them at this time. It would add a lot of labor time to the build process and increase the final cost to the consumer.

The side sound port is a second sound port (1.75" diameter) in the upper bout on the side of the guitar. It helps get the sound from the strings more directly to your ear. It doesn't replace the main soundhole. 

Check out our info page about the side sound port here

It is very easy to attach and detach, check out this tutorial video.

You only have to detune the strings and remove four screws. Since our guitars are so small, it's pretty easy to take it with you without detaching the neck.

Our guitars are assembled by hand in Provo, Utah by our team of luthiers.

We've made a video about how and how often to maintain your KLOS guitar. 

We do not recommend going any thicker than .013 gauge strings.

We ship every Hybrid series with D'Addario Custom Light .012-.053 gauge strings. Our full carbons and deluxe instruments use a similar gauge in D'Addario's XT range of strings

3/32" Ebass, 2/32" Etreble at the 12th fret

There is a battery pack above the low E string (same side as the volume and tone knobs). The best way to change the battery is to loosen the strings, reach in the soundhole, take out the Velcro battery pack, and replace the 9V battery. The battery has an estimated lifetime of 100 hours before it should need to be replaced. 

Do You Make ___ ?

We can make any guitar we sell as a nylon string for no additional cost. It requires a different build process, so it adds two weeks to the build time. Please include the request for it to be a nylon in the order notes,

Right now we only make the dreadnought version seen throughout the site. We plan on eventually making a cutaway version, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber classical guitar, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber mandolin, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber soprano ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber baritone ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber concert ukulele, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber cello, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber upright bass, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber violin, please fill out this survey to be the first to hear about our progress and email us if you want to know more information

We plan on eventually making a carbon fiber 12 string guitar, please fill out this survey to be the first to hear about our progress and email us if you want to know more information