30-Day Money Back Guarantee
We understand that buying an instrument online can be difficult because you can't physically play it first. To help our customers out, we create product videos, musician demos, customer testimonials, pictures and more to help you get to know the instruments. On top of that, we offer 30-day no-hassle returns and a lifetime warranty.
We want you to love playing your instrument as much as we love making them. So if there are any issues with the product, we’ll do everything in our power to fix them for you. If we can’t solve that issue, or even if you’ve just changed your mind, you can send the guitar back to us for a full refund.
Terms only apply to guitars purchased through the klosguitars.com website. Shipping costs are non-refundable. Custom guitars that are built to order, any guitar that is modified from default, are non-refundable because our small team of luthiers puts a lot of unique work into creating a unique guitar. Custom orders will not be refunded after 48 hours from purchasing. The following modifications are considered non-refundable customizations: engraving, side-soundport, lefty, nylon string build, duet package, and any other customization done that is not publicly listed.
Please contact us for more information. Returned guitar must be in same condition as when initially received. Any damage found on a returned guitar might warrant a partial refund only. Return shipping costs are the customer's responsibility.
If you feel that your guitar is defective, please read about our lifetime warranty here: https://klosguitars.com/pages/lifetime-warranty