Return Policy

30-Day Money Back Guarantee  

 

We understand that buying a guitar online can feel strange. You have to rely on our videos, testimonials, and pictures to make the decision. To make this easier, we offer 30-day no-hassle returns and a lifetime warranty.

We want you to love playing your instrument as much as we love making them. So if there are any issues with the product, we’ll do everything in our power to fix them for you. If we can’t solve that issue, or even if you’ve just changed your mind, you can send the guitar back to us for a full refund. 

 

 

Terms only apply to guitars purchased through the klosguitars.com website. Shipping costs are non-refundable. Custom guitars (any guitar that is modified from what is listed on the site, including engravings) are non-refundable. Please contact us for more information. Returned guitar must be in same condition as when initially received. Return shipping costs are the customer's responsibility.

 

If you feel that your guitar is defective, please read about our lifetime warranty here: https://klosguitars.com/pages/lifetime-warranty