Lifetime Warranty

 

KLOS Guitars stands behind its products. Instruments purchased on or after July 12, 2021 qualify for a lifetime warranty. If you believe you received a defective product, please contact info@klosguitars.com to open a support case and we will be happy to help in any way possible. Please provide images and videos of your product with your email. Product damage from normal use and normal wear and tear or damage resulting from misuse is not covered under warranty. Modifying the original instrument after purchase in any way nullifies the warranty. Misuse includes but is not limited to dropping your product from any height. Our durability tests and videos showcasing the strength of carbon fiber are available with the disclaimer that such testing of the product's limits should not be recreated at home. We test product parts in a controlled environment to showcase the strength of carbon fiber. Carbon fiber instruments are still instruments and should be treated with care and respect. To start a warranty claim, all instruments must be shipped to our address for warranty claim verification. International claims will be subject to return shipping cost once a warranty claim is finished and ready to be returned. 

 

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